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Care Coordinator
Global Medical Response | |
United States, Florida, Tampa | |
12425 Race Track Road (Show on map) | |
Jul 27, 2024 | |
THIS IS AN ONSITE/IN OFFICE POSITION Schedules are 8 - 12 hour shifts depending on availability and shifts needed. This will include weekends. Wages start at $16.00 an hour. We invite you to join a team of highly skilled emergency medical experts, pilots, and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY The Care Coordination Associate is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor. The Care Coordination Associate will also confirm eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to manage recurring, short notice, and future trip scheduling. Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel. ESSENTIAL FUNCTIONS/DUTIES * Answer/handle incoming phone calls and other communication in a timely manner. QUALIFICATIONS Experience: * Minimum 1 year of experience within a Dispatch/Communications Center, preferred. * Phone correspondence and customer service experience, preferred. * Prior dispatch/routing experience, preferred. Education: * High School Diploma or equivalent (GED), required. * Minimum six (6) consecutive months work experience within the last 4 years, required. Skills: * Effective oral, written and interpersonal communication skills EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. |