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Lead Shelter Program Aide

The Salvation Army USA Western Territory
dental insurance, life insurance, parental leave, paid holidays, sick time, 403(b)
United States, Washington, Tacoma
Jun 22, 2024

DEPARTMENT: Jarvie Memorial Family Lodge - JMFL

UNIT: Tacoma Citadel Corps

POSITION TITLE: Lead Program Aide - Part-Time (28 hours)

REPORTS TO: POH Case Manager, Director of Social Services

PAY: $16.48/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!


The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.


The Jarvie Memorial Family Lodge Lead Program Aide is an essential team member for the shelter program, providing upkeep to the property as well as interacting with clients. Primarily, the role of Lead includes making decisions about cases, such as entries and exits, keeping track of data entry into Wellsky and HMIS, organizing resident chores and schedules, helping with organization of the menu and making sure clients receive a healthy meal, hosting visits by repairs contractors and service providers, and representing the Director of Social Services when necessary. The role of Program Aide is to interact with clients and give resources according to their needs. Staff will be offered training opportunities in each of these areas and will be expected to operate as relief for each other during vacations, sick times, and holidays.


  • Make decisions about entries and exits, completing background checks, and consulting with the Pathway of Hope Case Manager on status.
  • Communicate effectively with other employees, visitors, and volunteers.
  • Keep track of building maintenance and communicate with repair contractors.
  • Keep track of resident rule violations and recording information on incidents.
  • Respond to emergency situations in a calm and reserved manner, and using de-escalation methods when necessary.
  • Organize and maintain the reception office, the program aide office, and resident files.
  • Performing regular room checks to make sure residents maintain clean and tidy client rooms.
  • Performing changeover cleaning tasks, and making sure rooms are ready for new clients within 24 hours of previous client exit.
  • Keeping track of VALEO night crew's timesheets, communication sheets, and responsibility checklists.
  • Food Management responsibility: Manage the food services for the JMFL, including menus, food ordering with Warehouse Operations Manager and Food Pantry Manager, and food stocking.
  • Food Management responsibility: Keeping the kitchen and dining room clean and tidy.
  • Food Management responsibility: Reporting and keeping track of appliances, equipment, or repair needs.


  • Aid residents in ensuring a safe communal living environment, to include the encouragement of voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
  • Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
  • Provide crisis response to clients in need. Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the administrative staff. Life-threatening situations should be reported to "911".
  • Keep facilities clean and organized, including, but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis.
  • In cooperation with office staff on duty, be prepared to conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable conditions.
  • Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
  • Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
  • Treat co-workers, volunteers, and clients/residents with respect and dignity. Communicate professionally and respectfully through all modes of communication to volunteers, employees and clients; this includes verbal (conversations, over the phone, recorded messages) as well as written (text, emails, social media, and changeovers).
  • Maintain statistical records, reports, logs, files and other required documentation.
  • Provide orientation, support and supervision of volunteers.
  • Participate in all scheduled staff meetings.
  • Check work email and keep updated on changeover reports from colleagues, and fill in a changeover report at the end of every shift.
  • During some shifts, it is possible that the employee will be the only person on duty.


  • Understanding of simple maintenance/repair concepts
  • Detail oriented and ability to multi-task
  • Ability to be empathetic to clients in crisis (Trauma informed training)
  • Ability to quickly learn and apply new information/skills
  • Sensitivity to and understanding of the comprehensive mission of The Salvation Army
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Self-motivated with the ability to work with minimal supervision
  • Ability to work in a challenging environment and maintain poise under pressure
  • Ability and willingness to keep information confidential
  • Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
  • Possess or acquire WA State Food Worker Card
  • Ability to keep an accurate record of work hours.


  • Computer skills - typing changeover reports, incident reports, or general notes; Outlook (email)


  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to operate telephone
  • Ability to operate desktop or laptop computer
  • Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
  • Ability to go up and down stairs safely while carrying things
  • Ability to sweep, mop, and vacuum floors on a daily basis

Qualified individuals must be able to perform the essential duties of this position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)