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HOPE Village Client Aide

The Salvation Army USA Western Territory
dental insurance, life insurance, parental leave, paid holidays, sick time, 403(b)
United States, Washington, Longview
Jun 22, 2024
DEPARTMENT: Social Services
POSITION TITLE: HOPE Village Client Aide
STATUS: Regular Full-time (Benefits Eligible) 32 hours Per Week

Within the HOPE Village Emergency Housing Program, the Client Aide is responsible for completion of various assigned tasks including, but not limited to: Gate duty, shower and laundry management, resident well checks, living unit clean outs, groundskeeping, assisting with security rounds. The "Client Aide works closely with residents of the HOPE Village Program. Whether providing basic needs services or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Coordinator.


  • Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.

  • Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of a video monitor.

  • Assists HOPE Village Site Manager with orientation for clients upon entry.

  • Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem-solving; organize own work; present material properly and accurately document activities.

  • Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs, and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.

  • Respond to and provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.

  • Maintain statistical records, reports, logs, files, and other required documentation.

  • Work cooperatively with other Salvation Army staff and programs.

  • Given the critical nature of duties associated with this position, ensures timely reporting for duty.

  • Ensures that all required forms and reports are maintained in the prescribed format.

  • Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.

  • Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults.

  • Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

  • All other duties as assigned.


  • An ability to engage with diverse populations in a respectful and culturally responsive manner.

  • Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

  • Successful completion of periodic retraining and re-approval are required for continued employment.

  • Complete safety orientation and comply with L/I requirements regarding chemicals and hazardous waste.

  • Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities.

  • An ability to engage with diverse populations in a respectful and culturally responsive manner.

  • Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

  • Self-starter, persuasive, and compassionate.

  • Understanding of basic conflict resolution.

  • Detail-oriented - highly organized -multitasker.

  • Strong use of the English language in verbal and written communication -spelling- 90% Grammar 85%

  • Ability to work in a fast-paced environment and maintain poise under

  • Client-centered mindset.

  • Commitment to keeping client information confidential.

  • Possesses a valid Washington State Driver's License and has the ability to pass The Salvation Army driver requirements.

  • Must successfully pass the background/reference check process

  • Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and childrens.

  • Obtain documentation of current TB test.

  • Complete the Bloodborne Pathogen training within 90 days of employment.


  • HS Diploma or GED

  • Documented experience in public contact / Customer Service

  • Documented experience in homeless services (or related experience).

  • WA Driver's License

  • Strong Human relations skills; trauma-informed care


  • Outlook, Microsoft Word

  • Working knowledge of integrated database applications and/or ability to use new software programs with basic training.


  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead
  • Ability to operate a telephone
  • Ability to operate a desktop or laptop computer
  • Ability to lift up to 45 lbs
  • Ability to understand written information

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. The Salvation Army is an equal-opportunity employer.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)