Dispatcher Telecommunicator - Part-Time

Milton Hershey School (MHS) is one of the world's best private schools, where students from lower-income families, who are looking for greater opportunity, can explore their individual interests to the fullest. Thanks to the generosity of Milton and Catherine Hershey, the school is fully endowed with the resources to ensure every child and staff member has what they need to succeed. The school has prepared nearly 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students in the coming years.

MHS is seeking part-time Central Monitoring Telecommunicators/Dispatchers (CMTs) to join the team. The Central Monitoring department operates on a 24/7/365 work schedule and the CMTs dispatch between 15 - 45 calls daily and actively monitor 1000 surveillance cameras on a 24/7 basis. Each day is different! CMTs receive incoming calls, initiate, and coordinate services, and provide feedback and follow-up to our customers. Also, the CMTs oversees the 24/7 Central Monitoring Station: monitoring fire, mechanical system and security alarms, emergency, and non-emergency situations, as well as surveillance cameras across campus. CMTs are considered emergency personnel during emergencies and are required to report to work when the school is closed for any reason.

Available shifts: Thursday - Saturday day shift (mostly between 8:00 AM - 4:00 PM) up to 29 hours per week. Night shift flex (10:00 PM - 8:00 AM) up to 29 hours per week.

Hourly rate: $19.81 to $26.45, pay is determined based on experience. Part-time employees are eligible for a retirement savings plan, an employee assistance program (EAP), free lunches when on duty, and Hershey area discounts. Position will close for applications by 9/17/2024.

• High school diploma or GED required.
• Prior experience handling customer service requests, complaints, and problems required.
• Prior experience working with security alarm systems and surveillance equipment required.
• Prior experience with APCO Telecommunicator I, APCO Law Enforcement Dispatch an/or APCO Medical Dispatch training preferred.
• Proficient computer skills using an IBM platform in a variety of software packages.
• Excellent verbal and written communication skills.
• Experience working with security/surveillance systems.
• Experience with a Total Quality Management System.
• Prior experience working in a fast paced, multitask environment.
• Ability to take initiative, prioritize and seek resolutions to problems in a professional manner.
• Ability to process data entry thoroughly and accurately in a timely manner.
• Excellent customer service and dispatching skills.
• Must demonstrate a high degree of integrity, as all MHS staff are role models for MHS Students.
• Candidate should be willing to actively engage with students beyond the scope of their job responsibilities.