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Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. This is an onsite role in Ft. Meade, MD Key Responsibilities:
- Lead the implementation and deployment of the 1E application across the organization's end user environment.
- Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
- Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
- Develop and implement strategies for continual service improvement and security enhancement initiatives.
- Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics. Provide technical expertise and support for troubleshooting and resolving issues related to 1E,Splunk, and SCCM environments.
- Ensure compliance with IT policies, procedures, and regulatory requirements.
- Conduct training sessions and create documentation to educate end users and IT teams on using1E effectively.
- Stay current with industry trends and emerging technologies in end user experience management and IT operations.
- Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
- Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.
- Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.
Required Qualifications:
- Active DoD Top Secret security clearance w/ CI Polygraph or Full Scope Polygraph
- Active Security+ or equivalent IAT II certification
- High School diploma with 19 years of experience. This can be substituted for a Bachelor's degree and 14 years of experience.
- Ability to collaborate effectively with cross-functional teams
- Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences
- Excellent communication and interpersonal skills
- Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements
- Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
- Strong problem-solving skills and the ability to troubleshoot complex technical issues
- Strong understanding of IT operations, including experience with Splunk and SCCM environments
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. Equal Opportunity Employer, including disability and protected veteran status Benefits overview: https://cdw.benefit-info.com/
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CDW
Aug 27, 2024