Professional Services Manager - SMIT

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Professional Services Manager (PSM) is a business, sales and solutions thought leader at CDW. The PSM is accountable for effective and efficient day-to-day Professional Services operations, client relationship management, and for driving alignment with the Sales team and Solutions team. The PSM demonstrates a laser-like focus in leading the SMIT development team to achieve finance, operations, customer, and coworker targets. To realize these targets, PSMs must balance a strong financial and operational results focus with a strong coworker and customer emphasis.

This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least through September 2028. The PSM acts as a Senior Project Coordinator providing support to the Program Team as well as fulfills the role of PSM. The PSM is accountable for establishing and maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Program Manager and Deputy Program Manager. The PSM will be efficient in the day-to-day operations as well as mentor, train and support other team members as required.

Key Responsibilities

• Establish and cultivate a solid working relationship with internal customers - building relationships with internal IT engineering staff. Lead, collaborate and participate with the internal IT development team and SMIT leadership.
• Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction.
• Manage your team to provide the right level of skill and size of team to meet program demand while balancing team utilization and profitability.
• Lead and manage designated SMIT development team to finance, operations, customer, and coworker targets.

Responsibilities

Customer Responsibilities -

• Own and manage customer satisfaction and proactively resolve issues, as necessary.
• Remain engaged with Program leadership and stakeholders to ensure the development team is building workable software.
• Establish and cultivate solid working relationship with all internal customers.
• Validate and approve services estimates / statements of work.
• Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies.
• Provide overall engagement management and oversight for development.

Coworker Responsibilities -

• Manage your team to have the right set of technical skills, in the immediate and long-term, which are focused on Advanced Technology Products and Emerging Technologies
• Ensure your team fully understands their roles, and possesses the right set of professional consulting and sales skills
• Create individual technical and professional development plans with each team member
• Provide complete, accurate, ongoing communication with your team
• Deliver substantive performance feedback and coaching to your team
• Attract, recruit and retain the "best and brightest"
• Perform teambuilding and foster an appealing work environment based on trust, respect and competence
• Monitor and resolve coworker satisfaction / loyalty issues
• Ensure that best practices are incorporated in the delivery of all solutions
• Share Best Practices across Regions and Practices

Operations Responsibilities -

• Lead and implement SMIT development vision, goals and strategies.
• Create and instill a culture of increasing effectiveness and decreasing costs of delivering engagements
• Establish and cultivate a solid working relationship with internal partners
• Understand and align with SMIT Leadership team to ensure overall sales strategy is implemented through development team
• Participate in the solution development lifecycle via skills readiness planning for including resource selection, early engagement and training/mentoring
• Facilitate the resources and tools necessary for the teams success
• Participate in the recruitment and selection of other coworkers

Qualifications

Minimum Qualifications

• Bachelor's Degree in Business Management or a related field or equivalent experience
• Seven plus years of related consulting or IT services delivery experience
• Previous consulting management experience required

Other Required Qualifications

• Ability to lead teams; gain consensus
• Effective oral and written communication skills
• Ability to identify and creatively resolve client, project and people issues
• Proven negotiation skills
• Knowledge of CDW systems
• Ability to lead and manage to ensure attainment of critical results
• Ability to act as a trusted advisor in a strategic partnership
• Demonstrated ability to meet business unit sales objectives
• Ability to travel up to 50%

Preferred Qualifications

• Strong project and risk management skills
• Strong IT background in software development
• Strong presentation skills

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/