Senior Network Infrastructure Engineer
Job Summary The Senior Infrastructure Engineer plays a pivotal role in the planning, design, coordination, and management of IT infrastructure delivery for network connectivity services expansions, repairs, and installations. Their expertise ensures that IT infrastructure meets both current and future network needs across the UCSF community, aligning with academic, medical, and research missions. The Senior Infrastructure Engineer collaborates closely with UCSF departments, vendors, internal IT teams, technicians, and analysts to deliver building network connectivity needs and installation assignments for copper, optical, and DAS services. Additionally, the Senior Engineer drives the delivery and maintenance of network installations, including services, repairs, and upgrades of both inside-plant and outside-plant communication distribution systems. Duties of the role encompass customer relations, cabling repair and installation, documentation, and troubleshooting and remediation of infrastructure data equipment and services.
The Senior Infrastructure Engineer ensures IT meets both current and future network needs across the UCSF community, supporting Health, Education, Research, and business missions. The Senior Engineer collaborates, coordinates, and consults with UCSF departments, vendors, internal ITS teams, technicians, and analysts to deliver building communication needs and installation assignments for copper, optical, DAS services. The Senior Network Infrastructure Engineer Drives the delivery and maintenance of network installations (e.g., services, repairs, and upgrades of both inside plant and outside plant communication distribution systems). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $105,900 - $225,900 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing the UCSF's network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research. Required Qualifications
- Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 5 -7 years' Experience working in one or more of the following fields: communication infrastructure, information technology or network operations.
- Proficiency in L2 protocols including STP, DHCP, 802.1X, LACP, MLAG, VXLAN bridging, etc. along with addressing mechanisms (DNS, DHCP, IPAM, or similar), and practical experience with L1 technologies (SMF, MMF, DWDM, Transceivers, AOC, Twinax, Fiber fan-outs, or similar). Strong understanding of various network hardware platforms such as Cisco, Aruba, Juniper, Brocade, and Juniper.
- Demonstrated ability with Word, Excel, Visio, MS Project, E-builder Copper/Fiber, AutoCAD and other relevant software and network testing tools. Proficiency in reading, reviewing, and analyzing network construction drawings, and authoring standard project-specific documents, business and scope requirements, and project proposal requests.
- Extensive experience delivering reliable and quality communication infrastructure services. Proven experience supporting large-scale network implementations and upgrades, ensuring the delivery of reliable and quality network services.
- Extensive experience delivering solutions based on data communication industry standards such as ANSI, ITA, EIA, and BICSI. Significant experience complying with state, local, NEC, and NFPA codes and standards.
- Extensive experience with the installation and maintenance of conduits, fiber-optic cables, and copper cables. Significant experience with designing and deploying large enterprise cabling infrastructure, and designing outside plant conduit and cable infrastructure systems.
- Significant experience designing the layout of horizontal cable pathways, telecom rooms, and backbone infrastructure. Experience conducting budget and pricing activities for infrastructure cabling systems.
- Possession of a valid California driver's license
- Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.
- Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.
- Advanced organizational skills and ability to balance competing priorities and deliver concurrent projects to various stakeholder types. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
- Advanced problem-solving skills; ability to uncover the root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.
- Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
- Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.
Preferred Qualifications
- 7+ years of Experience working in one or more of the following fields: communication infrastructure, information technology or network operations.
License/Certification
- BCSI Registered Communication Distribution Designer (RCDD)
- BCSI Outside Plant Designer (OSP)
- Information Technology Infrastructure Library (ITIL) v.4
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 000545 COMM AND NETWORK TCHL ANL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location Mission Center Building (SF), San Francisco, CA Additional Shift Details Mon-Fri, 8-5, after hours as required, On-Call |
University of California - San Francisco Campus and Health
Aug 17, 2024