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Clinical Programs Pharmacy Technician more...
Location:Hamilton (Fairfield), OH
Company:Express Scripts
First posted:June 14, 2017 (last updated 30+ days ago)

Schedule: Full-time
Job ID: REQ20008148


Perform customer service, prescription benefit specialist and pharmacy technician duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve patient telephone outreach.


1.    Using pharmacy and benefit plan knowledge, responsible for responding to and resolving the full scope of customer inquiries regarding member prescription benefit plans, specific orders, account information and process information in accordance with Express Scripts SOPs, plan requirements and legal requirements. 

2.    Contact members with potential cost saving opportunities to educate them in cost effective use of their prescription benefit plan options.  Engage customers to actively take steps to move to the more cost effective options.

3.    Responsible for clarifying potential medication adherence opportunities (gaps in care) using scripted questions to determine the existence of a gap in care or closing false positive indicators.  Forward gaps in care opportunities to a pharmacist to address.

4.    Stays abreast of new developments in pharmacy and drug therapies, particularly related to their assigned therapeutic resource center.  Maintain pharmacy technician license in good standing is recommended.

5.    Enters and updates patient profiles in eSD.  Handles refill requests, launches faxes and logs customer contact details.

6.    Handles confidential information in an appropriate manner.

7.    Presents a professional, knowledgeable and empathetic image to members, physician offices, clients and fellow employees.

8.    Performs other pharmacy technician duties as assigned.





  •         High School diploma or equivalent

  •          PTCB license preferred but not required

  •          Strong data entry and 10-key skills

  •          Basic math skills required

  •          P.C. literate

  •          Strong attention to detail

  •          Good organizational ability

  •          Ability to work in fast-paced, production environment

  •          Willingness to work a flexible schedule based on business needs

  •          Basic understanding of pharmacy practice including drug therapies and general drug information. 

  •          Exceptional oral communication and customer service skills.

  •          Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.




    Our Pharmacy Operations Group is made up of our national network of wholly owned home delivery pharmacies. These pharmacies consist of administrative processing, Therapeutic Resource Centers and dispensing facilities with state-of-the-art technology that work together to provide clients and members with superior services. These facilities offer fast, seamless service to our members as prescriptions are routed between pharmacies for the highest quality and most expeditious processing and dispensing. Our sophisticated information technology systems and wide network of credentialed pharmacists in specific areas of expertise make us the only pharmacy network capable of delivering our unique practice model.


    Advance your career with the company that makes it easier for people to choose better health.
    Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
    Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
    We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
    Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
    Express Scripts is a VEVRAA Federal Contractor.

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